OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
88 ratings and 68 comments received in the last 90 days.
04 July 2025
I met James , Great guy, so help full, alkways there to ask questions, he went above and beyond helping g me , explained every thing . Great guy ...
18 June 2025
Team was great
29 May 2025
James Moquet-Kenny was extremely helpful throughout the sale and pick-up of the new car. The only problem with mini not being able to produce an invoice for the original collection date.
06 May 2025
I found James very friendly and helpful, always available to answer questions and return calls. The showroom was comfortable with a good selection of vehicles. I was very impressed by the way the hand over was completed, there was no rush to leave.
29 April 2025
Slight delay on delivery
07 July 2025
I have only driven 4,000 miles since purchasing this car from mini. Car passed its MOT with no advisory's at independent garage. Mini now tell me it has 2 major issues that need attention just 2 weeks later? ...
07 July 2025
Excellent service and communication
07 July 2025
Ellen was lovely as well as the person who I booked with on the phone.
07 July 2025
Car serviced without a hitch and valeted. Very happy Thank you Ellen & Mini at Vines team
06 July 2025
I would have liked to have been able to replace all 4 tyres but only 2 were in stock and available at the time. It was enough to get my car through it's MOT though which was fine.
06 July 2025
It went smoothly and I was kept informed of what was happening .
04 July 2025
Very good experience phoned when car was ready .
02 July 2025
Extremely prompt
02 July 2025
They totally ignored me waiting when I went to collect. They didnt know where my car then was parked. They took my mats out and now cant find them both - they have 1 and said I should go back to collect them.
01 July 2025
Communication of what is happening
06 July 2025
James was very helpful I bought my previous car through him