OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
96 ratings and 75 comments received in the last 90 days.
30 March 2026
The service I had from when purchasing my mini from Sam Goodwin at Vines, Gatwick was great. He made the process easy to understand, answered all of my questions and kept me informed along the way.
30 March 2026
I recently bought a new mini from Vines at Gatwick and the whole experience was smooth from start to finish. James who sold me the car, was fantastic. He was friendly, patient, and took the time to answer all my questions without pressure.
25 March 2026
From the moment we spoke to Callum he changed my opinion on buying cars. He was professional, friendly and approachable. He listened to our needs & didn't push us, he answered our questions & offered suggestions. He made the experience exciting!
24 March 2026
Leasing company gave good communication
24 March 2026
The app kept me up to date. On collection day I had everything explained to me and a demonstration of the car featuresz
24 March 2026
Everything around the smoothly, although we did experience a delay in delivery
21 March 2026
Really good communication
19 March 2026
From walking in to Vines, James made us feel welcome and took the time to understand what I was looking for. He gave great advice in explaining the advantages of buying new over used and once the decision had been made, was great throughout.
10 March 2026
James was helpful in dealing with my initial enquiry. He managed to get me into a brand new electric mini which I love. James couldnt have been more attentive or helpful. James has sold me lots of minis and I always go back to him.
12 April 2026
Alan was amazing as always, and car was serviced on time, with a clear video to support
07 April 2026
All completed satisfactorily and on time
06 April 2026
Kept up to date on everything that was happening
06 April 2026
Professional and very helpful
06 April 2026
I needed to request a duplicate payment to be refunded. They explained the paper mot was sent in the post as it wasn't available in collection, but I haven't received a paper copy. They were explicit in asking for a top rating for customer service.
04 April 2026
Excellent service by polite and knowledgeable staff
31 March 2026
It did take far too long and the car wash which was provided as slightly damaged my car. I have emailed about this with pictures
30 March 2026
All great. Info given was great
29 March 2026
I would have liked to have been updated on when my car was going to be ready. I dropped it off on Thursday and didn't get it back until Monday pm - but no call on Friday to tell me that was happening.
28 March 2026
The Mini Centre are really good but they were closed for maintenance, so I had to go into the BMW section which always seems a bit stuffy. The people were all very polite but it's not as good as the Mini Centre
FIND Vines of Gatwick.
Address
- Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:9:00- 17:00
- Sun:Closed
Phone
- 01293 575 557
Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick
Address
- Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01293 575 557
Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick
31 March 2026
It was brilliant from the moment James said hello to my husband and I